Current Vacancies:
Front of House - Casual
Location: On site - TAPAC – The Auckland Performing Arts Centre, Western Springs, Auckland
Reports to: Operations Manager
About TAPAC
TAPAC is a community-focused performing arts centre in Auckland, bringing people together through performances, classes, workshops, community programmes and events across our studios and theatre.
We’re entering an exciting period of growth and development, with an opportunity to refresh, expand and rethink what our education offering can look like.
That’s where you come in.
About the Role:
As a Front of House team member at TAPAC, you’ll play a vital role in ensuring the smooth day-to-day running of our centre. This is a varied and rewarding position that blends customer service, venue support, admin, café service, and performance operations. Whether welcoming tutors, supporting our café, or helping manage evening performances, no two shifts are the same.
This is an ideal role for someone with a proactive attitude, excellent people skills, and a genuine interest in the arts.
While previous experience is valued, we’re primarily looking for people who are enthusiastic, reliable, and ready to learn!
HOW YOU’LL MAKE AN IMPACT:
Greet tutors, hirers and visitors; respond to queries and provide assistance
Prepare attendance roles for adult classes and set up tablets for children’s classes
Record attendance data and follow internal procedures
Serve customers at TAPAC's café (includes cash handling)
Answer phone calls, forward emails and assist with admin tasks
Prepare weekday-specific tasks and ensure the centre is ready for classes and hirers
Perform light cleaning duties and ensure bathrooms and foyer areas remain clean and tidy
Check studio spaces are returned to a neutral state and that hirers vacate on time
Print and place studio signs for upcoming bookings
Welcome and sign in visiting contractors
Open and/or close the building (key holding responsibilities)
Performance & Event Duties (as applicable):
Welcome guests at reception or box office
Liaise with visiting productions and assist with audience operations.
Support café operations during busy events
Ensure smooth running of public performances, especially on weekends
Support the team and hirers with ad hoc duties as required
THE SKILLS AND SPARK WE’RE LOOKING FOR:
We’re looking for someone who can bring professionalism, flexibility, and a positive energy to our team. You’ll be interacting with a wide range of people, from artists and performers to students and community members, so great interpersonal skills are a must. We aren’t necessarily looking for people with experience in this specific role, but qualities such as:
Friendly, mature and professional attitude
Excellent verbal and written communication skills
Demonstrates respect for cultural diversity and actively integrates Te Tiriti o Waitangi principles into practice.
Strong organisational skills and ability to multi-task under pressure
Reliable, punctual and self-managing
High attention to detail and accuracy
Calm, adaptable and solutions-focused
Computer literate to support with booking software and guest enquiries.
Comfortable working both independently and as part of a team.
Confident in customer service and/or hospitality settings
Experience in reception, admin or client-facing roles (preferred but not essential)
A genuine interest or background in the performing arts is a plus
To apply: Please email your CV and cover letter to our Operations Manager at [email protected]
Your cover letter should outline your relevant experience and confirm your eligibility to work in New Zealand.
Volunteer Ushers:
Love theatre, live performance and being part of the action? Come join the TAPAC Volunteer Usher team!
Our volunteer ushers are an important part of creating a warm, welcoming experience for everyone who comes through our doors. You’ll be the friendly face greeting audiences, helping people find their seats and making sure everyone knows where they need to be.
And, of course, one of the best perks is getting to watch the shows! From comedy and theatre to musicals, dance and everything in between, you’ll have the opportunity to experience the fantastic performances that come through TAPAC.
What you'll be doing:
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Welcoming and assisting audiences as they arrive
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Checking tickets and helping guests find their seats
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Assisting with audience enquiries and general front-of-house duties
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Supporting the team to ensure performances run smoothly
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Helping create a friendly, inclusive and welcoming environment
We're looking for people who:
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Are friendly, approachable and enjoy meeting new people
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Have good communication and listening skills
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Can stay calm and helpful when things get busy
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Are reliable and happy to work as part of a team
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Have an interest in theatre, live performance or the arts
No previous ushering experience is necessary - we’ll show you the ropes!
If you’d like to join the TAPAC Volunteer Usher team, we’d love to hear from you.
Send an expression of interest to [email protected]
Other Opportunities
TAPAC works with a diverse array of multi-talented creative performing arts creatives and technicians. From our administration and production team to our skilled technicians, professional tutors, bar and box office staff and volunteer ushers.
We are always keen to meet energetic and talented professionals who would like to join our team. If you wish to be considered for any future positions that become available, please send your CV to our Executive Director Sarah Somerville at [email protected]
If you are a performing arts tutor or industry professional wanting to explore teaching options, please send your CV to our Education Coordinator at [email protected]
If you are a lighting, sound or stage technician wishing to be considered for contract positions, please email your CV to our Operations Manager at [email protected]