Please click the link below to access the Privacy Act to get more information on how it protects your personal information in New Zealand.
As part of our operation of TAPAC we need some of your personal information. This information may include: personal information on hirers that use the studios and theatre, or other users or supporters of TAPAC for our databases, or via our third-party suppliers (i.e. our ticket system, PatronBase, or our enrolment system, Enrolmy).
Collecting your information
The personal information we collect may include your name, date of birth, telephone numbers, email address, addresses, gender identity, emergency contact, and other information provided by you in connection with, or specifically related to your communication with us or, your use of our services.
Why we need your information
Information about you is important for a few reasons here at TAPAC, it enables us to interact with you, book you into classes, manage and maintain class attendee’s, offer you theatre or studio hire (and related services), or to offer attendance at performances produced, or hosted at TAPAC.
Patronbase is our third-party ticketing system. Information is collected by Patronbase when booking tickets via Patronbase for performances at TAPAC. Patronbase shares information with TAPAC that is necessary for completion of ticketing services. TAPAC has reviewed the Patronbase policy and has deemed it acceptable, and in accordance with our policy.
How do I view data held, or request deletion, or removal from mailing-lists
If you wish to review the data held by us, you may do so by emailing, or writing to us at the addresses below. Data will be provided to you in as useful a format we can provide.
To opt-out of a mailing list or email database we maintain, you may withdraw your consent for us to contact you. You can do so by emailing or writing to us as the address below.
Mailing address: TAPAC: The Auckland Performing Arts Centre, 100 Motions Road, Western Springs, Auckland 1022.
To view, request removal or opt-out of Enrolmy communication, refer this link:
To view, request removal or opt-out of Patronbase communication, write to:
HIRERS, EVENT PROMOTERS, ADVERTISERS AND BUSINESS PARTNERS
We may also collect information about users of our website, including IP addresses, length and details of sessions, pages loaded and links clicked, or troubleshooting data.
Our site may contain links to external websites. You should check their privacy policies before providing personally identifiable information to them or any other third party. We cannot be held responsible for practises of external websites.
To protect your personal information, we take reasonable precautions and follow the best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We store your data on a server in a locked cabinet in a locked room with off-site backups store in a secure datacentre in New Zealand. The servers are protected by a firewall and further security is provided externally via a secure router with regularly updated firmware. The servers and computers are monitored 24/7 for any unauthorised access reported instantly. The data is 256bit encrypted. Only staff can access stored data on the server and the data structure is controlled by security groups assigned to specific users as required.
All computers and the server are protected by anti-virus and anti-malware software and email is protected by Microsoft and SMX for spam and anti-phishing scams.
We may retain personal information that we collect (in active or archive systems), for as long as administratively necessary. The Public Records Act 2005 requires us to retain ‘protected records’ indefinitely. In some circumstances, your personal information may be included within a protected record.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, Please feel free to contact our front of house staff at [email protected]